Policies & Procedures

Return Policy and Procedure

You will need to e-mail us to let us know what you want to return. In order for us to accept a return, it has to be in resell-able condition. We will need you to place the item back in the original box if available, or wrap it so that it will be protected during shipping. If the item was shipped incorrectly on our part, then we will issue a call-tag (prepaid addressed label) to affix to product for delivery to Locknob.com. Otherwise, you will be responsible for the freight to return it to us. We will credit you based on the method of payment that you used to purchase the item. If you used a credit card, then our policy is to credit your credit card, and if you paid by check, then we will issue you a company check for the refund. Restocking Charge: If the item is a normal stock item, then you may return the products at no charge, except for all shipping costs. If the item is a non-stock product, and we will need to return it back to the manufacturer, then there may be a restocking fee up to 30% of the returned product costs, or may possibly not be returned at all. Majority of items pictured on web site are stock items.

Shipping Policy and Procedure

Locknob.com only uses UPS. A direct link from the website to UPS determines your shipping options and costs. Our goal is to ship in-stock items within forty-eight (48) hours of order receipt. All back-ordered items will be shipped upon receipt unless canceled by the customer. Most back-order items will usually be shipped within three business days of the order. We will notify customers if Products will not be shipped within three business days after receipt of an order and will give the customer the option to cancel the order.

If you would like a UPS tracking number for your package, please send an email to info@locknob.com or call 1.866.699.5625.