Frequently Asked Questions
Q. What type of products do you carry?
Locknob.com carries the products that a person needs to finish the hardware
for a house. These include the cabinet hinges, drawer guides, and decorative
knobs
and pulls for cabinets in various finishes. We also carry a large selection
of door locks for the exterior and interior doors of your house. These
are available
in some of the more popular finishes, such as satin nickel and bronze. We
also have towel bars and other bathroom accessories to help tie in your
hardware in
your bathrooms. To help you organize your kitchen, you can choose from our
large selection of kitchen convenience hardware, from lazy susans to pull-out
waste
containers.
Q. How to hand a door?
If you decide to use leversets on your house, whether it is only on the front
door or throughout the house, you most likely will need to know if you need a
right-hand lever or a left-hand lever. This is usually due to the style of lever.
The easiest way to tell if a door is a left-hand or right-hand door is to first
stand on the exterior side of the door. (You will be looking into the room where
the door leads.) Then, if the hinges are on the right side of the door and the
doorknob is on the left side, you will need a right hand lever. The opposite
is true for a left-hand door: the hinges will be on the left side of the door
when you are looking inside.
If you only need a single dummy lever, you must stand on the side of the door
that you want to put the dummy on to determine what side the hinges are on. If
the hinges are on the right, you will need a right-hand lever. If the hinges
are on the left, you will need a left-hand lever. If you have twin doors leading
into a closet and want to use levers, then you need a right-hand and a left-hand
dummy lever. You will need to order two left-hand and two right-hand levers if
you have twin doors leading from the foyer into the living room or from the master
bedroom to the master bath.
Q. What is the difference between single cylinder and double cylinder?
Single cylinder – Deadbolt locked or unlocked by key from outside and
by thumb-turn on inside.
Double cylinder – Deadbolt locked or unlocked by key from either side.
Q. Can I order a different finish on the inside trim of a lock?
As a general rule we do not take split finish orders online. If you would like
to order an item in two finishes, please call 866.699.5625 for availability
and pricing. This will usually be a special order and will take 4-6 weeks to
come
in.
Q. What is a half bore deadbolt?
A single sided deadbolt operated by a thumb turn on the interior side of the
door and there is no hardware on the exterior side of the door.
Q. How do I know what the “Key Code” is?
Weiser, Schlage, and Baldwin have a 5 digit number stamped on one side of
the original key. This is the code you would need to enter for the locks in
your
order to be keyed to the original key.
Q. Choosing the right cabinet hardware?
KNOBS/PULLS
- When deciding to purchase new cabinet hardware, the first thing you need
to do is to see if there are any holes drilled in the doors or drawers.
If there
is only one hole, the easiest thing to do is to go back with a knob. If
there are two holes, then you need to measure the distance from hole center
to
center, and try to find a pull with the same distance. However, you can
fill the holes
and repaint if you want to do something completely different.
- Most cabinet
doors are around ¾ of an inch thick. This means that
you will need a 1" screw for the cabinet knob or pull.
- When choosing
hardware for a drawer, you need to measure the thickness of the drawer
and the drawer front. In most cases, you will need either
a 1½" or
1¾" cabinet screw. If you are replacing cabinet hardware, you
can use the old screws for the new knobs.
HINGES
- When choosing hinges, there are basically two types - concealed and
exposed, and there are several different types of each.
- If you are replacing
exposed hinges, the easiest thing to do is to go back with the same style.
Depending on how old your hardware and cabinet
doors are,
it is probably going to be hard to find hinges that match up exactly
with the old ones. You might be able to find hinges that line up on the
outside
of the
cabinet, but do not match on the inside. *Tip - You can break off the
end of a toothpick into the hole and re-drill. The toothpick helps to
fill
up the
hole and give the screw something to grab. But you can also fill in the
screw holes
on the outside of the cabinet and the inside of the door and repaint
if you want to go with concealed hinges.
- There are two basic types of
exposed hinges - 3/8" inset and variable
overlay. The 3/8" inset hinges are for lip-mould doors and the door
fits into the cabinet hole about 3/8". The variable overlay hinges
enable the door to cover the hole on all four sides with some overlap.
- With concealed hinges you also have to know the overlay (the most common
is ½" overlay),
or the inset.
Q. Choosing door locks for your house?
- Start with choosing your front door hardware, either a handleset or
a simple knob or lever. When you choose a handleset, you need to decide
if
you want
the deadbolt to have a key on both sides (double cylinder) or a thumbturn
on the
inside (single cylinder). Next, you will need to decide if you want
a knob or lever on the inside of the front door. When buying new locks,
most people
want
them all keyed to one key, so we try to send all exterior locks and
deadbolts keyed alike.
- Then you will need to choose a style for the other
exterior doors
(garage entry, storage room, back door). You may want to use a keyed
entrance knob
on some doors, and a lever entrance on French doors to help dress them
up. When
people have double French doors, they sometimes want to know if they
should put a dummy on the stationary door. We recommend putting a dummy
on the
inside only
so that when you go to open the stationary door, you grab the dummy
and not the door leaving fingerprints. A dummy knob or lever is not recommended
for
the exterior
side of the door because they are not available with a warranty on
the
finish and would tarnish. *Note - if you have French doors and are
planning on putting
either window shades or blinds on them, then your best option would
be to go with a knob on both sides so the handle does not interfere with
the blinds.
- After you have chosen your exterior door style, you need
to decide which exterior doors need deadbolts, and which type to use. Most
doors
come pre-drilled
for
two holes, so you might want to check that. Doors with glass or side
lights are normally where people put double cylinder deadbolts, and
solid doors
with no
glass are where people normally put single cylinder deadbolts for convenience
or emergency purposes and you need to exit the house immediately. It
might be a good idea to check local codes to see what is allowed in
your area.
- Next, we move on to the inside of the house. Most people
choose the same style of locks to go on their bedrooms and bathrooms as they
used
on the
exterior to
keep it simple. If you have twin doors leading into the foyer, living
area, or to the master bedroom, you might want to do something different
(levers)
to dress
these doors up. When counting for knobs or levers on twin doors, you
usually put knobs or levers on the sides that people might come from
(for example,
only one side of the door if they lead to a closet).
- Some other things
to consider: If your house is a two-story or has a bonus room, you might
want to put a keyed lock on these doors to
keep children
from getting into these areas.
Q. Choosing bath hardware?
- It can get very tricky trying to match your lights, your cabinet
hardware, and your faucets, so you can use your towel bars to help
tie things together.
When you are choosing the finish for your bath hardware, you might
want to match the finish of your faucets.
- You will need a towel bar
by the tub or shower, a toilet paper holder by the toilet, and either towel
rings or towel bars that have been
shortened by
the
sinks. You usually place one towel ring by each sink for convenience,
but you may not be able to because of mirrors, medicine cabinets,
or pocket
doors.
- Most bathrooms are limited on wall space, so you might think
about using a robe hook by the shower to have a towel nearby when getting
out.
- When installing bathroom accessories into sheetrock, it is a
good idea to place some type of anchor into the wall to help support the
hardware.
- Grab bars are very good to have when you need help getting
around the toilet or the bathtub. However, they hold up the best when they
are installed
into
the studs in the wall or the space behind the sheetrock is reinforced
to support the weight of a person pushing down on the bars.
Q. Weiser Lock technical specifications?
Please note the following definitions in order to you under the following
technical specifications:
- Deadbolt hole: This is the hole drilled through
the door face to accommodate the deadbolt.
- Knob, lever or handleset hole:
This is the hole drilled through the door face to accommodate the knob, lever
or handleset.
- Latch backset: This is the distance from the edge of the door
to the middle of the lock.
Knobsets and Leversets:
- 2 ¼ " Diameter Door Face Hole, 1" Diameter Latch Hole.
- Adjusts to Door Thickness of 1 3/8" to 1 ¾".
- Adjustable
Backset Latch from 2 3/8" to 2 ¾".
- Most Sets Come With A
Radius Latch And Strikeplate.
Deadbolts:
- 1 ½ " Diameter Door Face Hole, 1" Diameter Latch
Hole.
- Deadbolts Come With a 1" Projection Latch.
- Adjusts to Door Thickness
of 1 3/8" to 1 ¾".
- Adjustable Backset Latch from 2 3/8" to
2 ¾".
- Most Sets Come With A Radius Latch And Strikeplate.
Handlesets:
- 1 ½ " Diameter Door Face Hole For Deadbolt, 2 1/8 " Diameter
Door Face Hole For Thumblatch Section, 1" Diameter Latch Hole For
Both.
- 5 ½" Center-To-Center Hole Distance Is Recommended For
Two-Piece Handlesets.
- Deadbolts Come With a 1" Projection Latch.
- Adjusts to Door Thickness
of 1 3/8" to 1 ¾".
- Adjustable Backset Latch from 2 3/8" to
2 ¾".
- Handlesets With Interior Lever Have An Adjustable Split-Hub
Latch.
- Most Sets Come With A Radius Latch And Strikeplate.
Powerbolt:
- 2 1/8 " Diameter Door Face Hole, 1" Diameter Latch Hole.
- Deadbolts
Come With a 1" Projection Latch.
- Adjusts to Door Thickness of 1-3/8" to
2".
- Adjustable Backset Latch from 2 3/8" to 2 ¾".
- Most Sets
Come With A Radius Latch And Strikeplate.
- Requires 4 AA Alkaline Batteries.
Q. Baldwin Hardware technical specifications?
Please note the following definitions in order to you under the following
technical specifications:
- Deadbolt hole: This is the hole drilled through
the door face to accommodate the deadbolt.
- Knob, lever or handleset hole:
This is the hole drilled through the door face to accommodate the knob, lever
or handleset.
- Latch backset: This is the distance from the edge of the door
to the middle of the lock.
Images Knobsets and Leversets:
- 2 1/8" Diameter Door Face Hole, 1" Diameter Latch Hole.
- Adjusts
to Door Thickness of 1 3/8" to 1 ¾".
- Backset Latch of 2
3/8". (A 2 ¾" can be special ordered.)
- Comes With A Square
Latch And Square Security Strikeplate. (Radius Latch and Strikeplate can
be special ordered.)
Images 8200 Series Deadbolts:
- 2 1/8 " Diameter Door Face Hole, 1" Diameter
Latch Hole.
- Deadbolts Come With a 1" Projection Latch.
- Standard Door Thickness
of 1 ¾". (Can fit a 1 3/8” with
a trim ring – 8297. A 2” and 2 ¼” Thick door will
need a thick door kit.)
- Adjustable Backset Latch from 2 3/8" to 2 ¾".
- Comes With
A Square Latch And Square Security Strikeplate. (Radius Latch and Strikeplate
can be special ordered.)
Images Handlesets:
- 2 1/8" Diameter Door Face Hole For Deadbolt, 2 1/8 " Diameter
Door Face Hole
- 5 ½" Center-To-Center Hole Distance Is Recommended
for Two-Piece Handlesets and required for One-Piece Handlesets.
- Deadbolts
Come With a 1" Projection Latch.
- Standard Door Thickness of 1 ¾".
(A 2” and 2 ¼” Thick
door will need a thick door kit.)
- Adjustable Backset Latch from 2 3/8" to
2 ¾".
- Comes With A Square Latch And Square Security Strikeplate.
(Radius Latch and Strikeplate can be special ordered.)
Q. Schlage technical specifications?
Please note the following definitions in order to you under the following
technical specifications:
- Deadbolt hole: This is the hole drilled through the door face to accommodate
the deadbolt.
- Knob, lever or handleset hole: This is the hole drilled
through the door face to accommodate the knob, lever or handleset.
- Latch
backset: This is the distance from the edge of the door to the middle of
the lock.
F-Series Knobsets and Leversets:
- 2 ¼ " Diameter Door Face Hole, 1" Diameter Latch Hole.
- Adjusts to Door Thickness of 1 3/8" to 1 ¾".
- Adjustable
Backset Latch from 2 3/8" to 2 ¾".
- Most Sets Come With A
Radius Latch And Strikeplate.
B-Series Deadbolts:
- 1 ½ " Diameter Door Face Hole, 1" Diameter Latch Hole.
- Deadbolts Come With a 1" Projection Latch.
- Adjusts to Door Thickness
of 1 3/8" to 1 ¾". (Need Kit for
up to 2 ½” thick doors.)
- Adjustable Backset Latch from 2 3/8" to
2 ¾".
- Most Sets Come With A Radius Latch And Strikeplate.
Handlesets:
- 1 ½ " Diameter Door Face Hole For Deadbolt, 2 1/8 " Diameter
Door Face Hole For Thumblatch Section, 1" Diameter Latch Hole For
Both.
- 5 ½" Center-To-Center Hole Distance Is Recommended
for Two-Piece Handlesets and required for One piece handlesets.
- Deadbolts
Come With a 1" Projection Latch.
- Adjusts to Door Thickness of 1 3/8" to
1 ¾". (Need Kit for
up to 2 ½” thick doors.)
- Adjustable Backset Latch from 2
3/8" to 2 ¾".
- Handlesets With Interior Lever Have An
Adjustable Split-Hub Latch.
- Most Sets Come With A Radius Latch And Strikeplate.
Powerbolt:
- 2 1/8 " Diameter Door Face Hole, 1" Diameter Latch Hole.
- Deadbolts
Come With a 1" Projection Latch.
- Adjusts to Door Thickness of 1-3/8" to
2".
- Adjustable Backset Latch from 2 3/8" to 2 ¾".
- Most
Sets Come With A Radius Latch And Strikeplate.
- Requires 4 AA Alkaline
Batteries.
Q. How do I return a product?
You will need to e-mail us to let us know what you want to return. In order
for us to accept a return, it has to be in resell-able condition. We will
need you to place the item back in the original box if available, or wrap
it so that it will be protected during shipping. If the item was shipped
incorrectly on our part, then we will issue a call-tag (prepaid addressed
label) to affix to product for delivery to Locknob.com. Otherwise, you
will be responsible for the freight to return it to us. We will credit
you based
on the method of payment that you used to purchase the item. If you used
a credit card, then our policy is to credit your credit card, and if you
paid by check, then we will issue you a company check for the refund. Restocking
Charge: If the item is a normal stock item, then you may return the products
at no charge, except for all shipping costs. If the item is a non-stock
product, and we will need to return it back to the manufacturer, then there
may be
a restocking fee up to 30% of the returned product costs, or may possibly
not be returned at all. Majority of items pictured on web site are stock
items.
Q. Shipping Options?
Locknob.com only uses UPS. A direct link from the website to UPS determines
your shipping options and costs. Our goal is to ship in-stock items within
forty-eight (48) hours of order receipt. All back-ordered items will be
shipped upon receipt unless canceled by the customer. Most back-order items
will
usually be shipped within three business days of the order. We will notify
customers
if Products will not be shipped within three business days after receipt
of an order and will give the customer the option to cancel the order.
If you would like a UPS tracking number for your package, please send
an email to info@locknob.com or call 1.866.699.5625.
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